Airbnb, Booking.com, and Vrbo host support — handled for you
We provide channel support and handle booking issues for you. We deal directly with guests and channels - Airbnb, Booking.com, Vrbo and more - so you don’t have to.
Reliable support for
every channel
We provide dedicated support for hosts, helping you resolve guest problems, manage disputes, and get the answers you need quickly, without chasing channel-specific customer support.
Booking issues? We step in fast
From booking changes to guest escalations and channel disputes, our team is here to help you resolve issues quickly and professionally.
Damage disputes: done for you
Damage claims are one of the most stressful parts of hosting. With Your.Cover, we handle damage deposit disputes for you.
Self-service resources
Prefer to solve things quickly yourself?
Use our:
- AI Live Chat
- Help Centre
- Academy
Personalized support experience
We tailor help based on your listing details and past conversations, and can consult you on how to get more bookings.
Thoms V.
Property Manager
"Your.Rentals is my most important partner in sales..
... I can rely on very quick and effective support as well. They always provide invaluable assistance with any kind of booking issues. I highly appreciate the team and the system as well.”
Frequently asked questions
Do you provide Airbnb host support?
Yes. We provide host-first Airbnb host support by managing booking issues, guest disputes, and escalations on your behalf. If a case requires Airbnb involvement, we handle the communication for you.
Can you help with Booking.com host support?
Absolutely. If you’re dealing with a Booking.com support issue — whether it’s a dispute, payment question, or reservation problem — we step in and manage the case directly.
Do you offer Vrbo host support?
Yes. We assist with Vrbo host support, including guest complaints, booking changes, and escalations that require coordination with Vrbo.
Do you provide support for other booking channels?
Yes. In addition to Airbnb, Booking.com, and Vrbo host support, we assist with any connected sales channel — handling questions, disputes, and escalations for you.
Who speaks with guests when there’s an issue?
We do. Our team communicates directly with guests on your behalf to resolve booking issues, complaints, and disputes — so you don’t have to handle stressful conversations.
Still have questions?
Just chat with us.
What types of disputes do you handle?
We handle booking disputes, guest complaints, cancellation conflicts, and — most importantly — damage deposit claims.
What happens if a guest disputes damages when a cash deposit is involved?
With Your.Cover, there are no at-the-door cash deposits. If damage occurs, you report it to us, and we handle the claim process and guest communication — so you don’t have to deal with uncomfortable conversations.
Do I need to contact Airbnb or Booking.com support myself?
No. We coordinate directly with Airbnb, Booking.com, or Vrbo support on your behalf. You stay focused on your business while we handle the back-and-forth.
Can you help me improve my booking performance?
Absolutely. Our solution includes built-in growth tips designed to help you get more bookings. By analyzing your listing settings, performance, and previous interactions, our app identifies opportunities to improve and suggests specific actions you can take — from pricing guidance to listing optimization.
You may also receive personalized recommendations by email. For example, we’ll notify you if a legal requirement is missing, if certain settings are limiting your visibility, or if your dynamic pricing could be adjusted to capture more bookings.